Warranty

Our mattress warranty covers defects in materials and workmanship, provided the mattress has always been used for normal domestic purposes and treated in accordance with our FAQ and care instructions.

This includes:

Visible Indentation Greater Than 50mm

Deterioration that results in a visible body impression greater than 50mm, provided the indentation has not been caused by an improper or unsupportive foundation.

Foam Splitting or Cracking

Any physical flaw in the mattress that causes the foam material to split or crack under normal use, provided the mattress has not been mishandled or damaged.

Mattress Cover Manufacturing Defects

Any manufacturing defect in the zipper assembly or fabric of the mattress cover.

Please note: If the issue relates only to the cover, the warranty covers replacement of the cover only, not the entire mattress.

What is not covered?
Our warranty does not cover:

• Normal wear and tear
• Minor body impressions less than 50mm
• Damage caused by misuse, improper handling, or an unsuitable base
• Stains, burns, tears, or accidental damage
• Commercial use (including Airbnb or rental properties) unless otherwise agreed

To keep your warranty valid, your mattress must be supported by a suitable base as outlined in our FAQ and care guidelines.

Our bed bases and headboards are made to be supportive, durable, and built for everyday use.

• Bed Bases come with a 10-year warranty, except the Mellow Bed Frame and Stay Sofa, which come with a 2-year warranty
• Headboards come with a 12-month warranty

This warranty covers manufacturing faults in materials and workmanship, provided the product has been used in a normal domestic setting and cared for appropriately.

This may include:

• Structural defects in the frame
• Faults in joints, supports, or assembly components
• Manufacturing issues with upholstery or finishing (where applicable)

This does not cover:

• Normal wear and tear
• Damage caused by improper assembly, misuse, or accidents
• Cosmetic changes over time (such as fabric fading or minor marks)

Our bedding essentials are designed for comfort, simplicity, and everyday ease.

All Manchester products and mattress toppers come with a 1-year warranty.

This warranty covers defects in workmanship and materials under normal domestic use.

This may include:

• Manufacturing faults in stitching or seams
• Material defects that affect performance or comfort
  

This does not cover:

• General wear over time
• Damage from washing instructions not being followed
• Stains, spills, burns, or accidental damage

If you believe your product has a manufacturing fault, please contact our team with:

• Your order number
• Clear photos of the issue
• A brief description of the concern

Our team will review your claim and guide you through the next steps.

What Happens Next?

Once we receive the information and evidence relating to your warranty claim (and in some cases, the product itself), our team will carefully review and assess the claim.

After evaluating everything provided, we will determine, at our reasonable discretion, whether the issue is covered under warranty.

If your claim is approved, we will arrange to either repair or replace the product (as applicable) and have the repaired or replacement item shipped back to you. If the original product has been discontinued, we may offer a similar replacement of equal value and specification.

Please note:

• We cover the shipping costs on an approved warranty claim. This is in addition to, and does not limit, your rights under the Australian Consumer Law.
• The warranty period does not restart with a replacement or repair — it continues from the original purchase date.

At Naptime, we’re here to help. If something doesn’t feel right, reach out. We want you sleeping comfortably and confidently.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty set out above is given in addition to, and does not limit, exclude or modify, those rights.

Warranty given by:
Mobile Mattress Group Pty Ltd (trading as Naptime)
ABN 59 167 544 998
7/11 Dan Street, Capalaba QLD 4157, Australia
Phone 1300 791 170
Email hello@naptime.com.au

To claim under this warranty, contact us at the details above with your order number, photos of the issue and a description of the concern. We bear the expense of claiming under this warranty; you do not need to pay a fee to make a claim.