Privacy policy

Privacy policy

Naptime Pty Ltd

At Naptime, your privacy matters to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or purchasing from us, you agree to the terms outlined below.

1. What Information We Collect

We may collect the following types of personal information:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order history

  • Website usage data (via cookies and analytics tools)

  • Any information you provide when contacting us or submitting a warranty claim

We only collect information that is reasonably necessary for our business activities.

2. How We Collect Your Information

We collect personal information when you:

  • Place an order on our website

  • Sign up to our email list

  • Contact us via phone, email, or website forms

  • Submit a warranty claim

  • Interact with our social media accounts

  • Browse our website (through cookies and tracking technologies)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Arrange delivery

  • Provide customer support

  • Process warranty claims

  • Improve our products and services

  • Send marketing communications (if you have opted in)

  • Comply with legal obligations

We will not sell or rent your personal information to third parties.

4. Marketing Communications

If you subscribe to our emails or promotions, we may send you updates, offers, and product information.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

5. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors

  • Delivery and courier companies

  • Website hosting providers

  • Marketing and advertising platforms (e.g. Google, Meta)

  • IT and technical service providers

These providers are only given access to information necessary to perform their services.

6. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

  • Improve user experience

  • Analyse website traffic

  • Deliver relevant advertising

You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Payment details are processed securely via encrypted third-party payment gateways. We do not store full credit card information on our servers.

8. Accessing or Updating Your Information

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

9. Overseas Disclosure

Some of our third-party service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Naptime Pty Ltd
 Email: info@naptime.com.au
 Phone: 1300 791 170
 Address: 7/1 Dan Street, Capalaba QLD 4157