Get $50 off your first mattress order with code NAPZ4DAYZ. X
Get $50 off your first order with code NAPZ4DAYZ.

FAQ

POPULAR QUESTIONS

We understand it takes more than a night or two to know if a mattress is right for you. That’s why we offer you a 100-night guarantee. Try our mattress for 100 nights and if you don’t fall in love with it, you can return it for a full refund! The only thing we request is that you give it at least 14 days before initiating the return.

Please note the 100-night trial is limited to two per household and cannot be used to exchange for another size. The 100-night trial is also limited to the mattress only – the base and topper are not included. Unfortunately this is not applicable on sale items. 

Please allow at least 3-5 days for the Naptime Mattress to come back to its original shape and feel. It can be slept on straight away but it will improve throughout this period.

Your Naptime Mattress is covered by a 15 Year Full Replacement Limited Warranty. Our mattresses are built to last, and we proudly stand by this unbeatable warranty as proof of our confidence in the product.

This warranty covers the following defects:

  • A visible indentation or sag greater than 20mm in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself.
  • Any physical flaw in the foam material that causes it to split or crack

The limited warranty does not include the following:

  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

*Please note the warranties for the base & topper differ.

ABOUT NAPTIME

Naptime is a 100% Australian owned and operated online business. The Naptime Mattress is a high quality, high performance product made from premium materials such as i-core base foam, i-9 latex and hybrid memory foam to bring you cloud-like comfort for your Naptime.

Because you are purchasing direct from the makers! You will receive quality information from people who know the product best. We also take pride in our outstanding customer service to make your shopping experience a breeze

The Naptime Mattress contains 3 unique layers of technologically advanced materials. 1. i-core Base Foam 2. Premium i-9 Latex 3. Hybrid Memory Foam The mattress is then finished off with superior Eco-knit fabric. For a breakdown of each comfort layer, please see below.

Single - W92cm x L188cm x D26cm

King Single - W107cm x L203cm x D26cm

Double - W137cm x L188cm x D26cm

Queen - W153cm x L203cm x D26cm

King - W183cm x L203cm x D26cm

RETURNS & EXCHANGES

If you decide that your Naptime Mattress isn’t quite right for you within 100 nights, you have the option to return it.

To return any item please get in touch at support@naptime.com.au. We’ll work with you to organise a pickup with our Naptime courier service and/or let you know how you can return. A full refund will be provided for mattresses only within 100 nights - the base and topper are not included.

If you are interested in exchanging a product, please get in touch and let us know at support@naptime.com.au Please note that the 100-night offer only applies to the mattress – the base and topper are not included.

No, you do not need to keep any of the packaging!

Yes, we will arrange a pick up if you are returning a Naptime Mattress. Please email us to initiate the pickup service.

Sydney and Brisbane.

Your Naptime Mattress will arrive within 24 hours of your order and delivery is totally free! Yep, free! Order your Naptime Mattress before 2pm on a weekday and it will arrive on your doorstep within 24 hours*. This service is available for Naptime buyers in Sydney and Brisbane. No need to worry about missing our drivers, we have authority to leave on all items and will send you live tracking information via email. 

Australia Wide

For those dreamers outside of these metro areas, delivery is also completely free. Delivery times are usually within 1-5 business days. We use an overnight service nationally to deliver our Naptime Mattresses and don’t worry, you too will receive tracking information and live updates every step of the way. 

Please note: During peak season (November - January) deliveries may be delayed. 

ORDERS & SHIPPING

Shipping is FREE Australia wide.

Unfortunately we are not yet able to offer a service to help you set up your Naptime mattress. But you shouldn’t need it! It’s simple! Unbox, unpack and watch it expand.

Mattress Box Sizes

  1. Single - W32cm x W32cm x L97cm
  2. King Single - W32cm x W32cm x L112cm
  3. Double - W32cm x W32cm x L142cm
  4. Queen - W32cm x W32cm x L158cm
  5. King - W32cm x W32cm x L188cm

Base Box Sizes

  1. Single – W33cm x W28cm x L181cm
  2. King Single - W38cm x W30cm x L196cm
  3. Double - W38cm x W30cm x L181cm
  4. Queen - W38cm x W30cm x L196cm
  5. King - W38cm x W36cm x L196cm

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