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FAQ

POPULAR QUESTIONS

We understand it takes more than a night or two to know if a mattress is right for you. That’s why we offer you a 100-night guarantee. Try our mattress for 100 nights and if you don’t fall in love with it, you can return it for a full refund! The only thing we request is that you give it at least 14 days before initiating the return.

Please note the 100-night trial is limited to two per household and cannot be used to exchange for another size. The 100-night trial is also limited to the mattresses only – the base, topper and protector are not included. 

We are pleased to say you can sleep on your new mattress within the hour of opening. Whilst it can be slept on upon receiving your mattress in-a-box, please allow your mattress 7-10 days to come to its full normal shape as it will improve throughout this period. Zzz

Your Naptime Mattress is covered by a trusted 15 Year Warranty. Our mattresses are built to last, and we proudly stand by this unbeatable warranty as proof of our confidence in the product. This limited mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty covers the following defects:

A visible indentation or sag greater than 20mm in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. Any physical flaw in the foam material that causes it to split or crack

The limited warranty does not include the following:

Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage. Please note the warranties for the base, topper and protector differ.

Warrantor

Naptime HQ
2/471 Adelaide St, Brisbane City QLD 4000 

support@naptime.com.au

 

ABOUT NAPTIME

Driven by the belief that everyone deserves the perfect sleep. Naptime is a 100% Australian owned and operated sleep store. We are a proud supporter and manufacture certified Australian Made products. The Naptime Mattress is a high quality, high performance product made from premium materials such as i-core base foam, i-9 latex and hybrid memory foam to bring you cloud-like comfort for your Naptime. Discover the Naptime difference today.

Wake up to a better night's sleep by purchasing direct from the makers! You will receive the highest level of service and ultimately the best bang for your buck when it comes to sleep products sold and delivered right here in Australia. Made by Australian's for Australia.

The Naptime Mattress contains 3 unique layers of technologically advanced materials. 1. i-core Base Foam 2. Premium i-9 Latex 3. Hybrid Cool-gel Memory Foam The mattress is then finished off with superior Eco-knit bamboo fabric. 

Single - W92cm x L188cm x D27cm

King Single - W107cm x L203cm x D27cm

Double - W137cm x L188cm x D27cm

Queen - W153cm x L203cm x D27cm

King - W183cm x L203cm x D27cm

 

RETURNS & EXCHANGES

If you decide that your Naptime Mattress isn’t quite right for you within 100 nights, you have the option to return it.

To return any item please get in touch at support@naptime.com.au. If you don’t love your new Naptime, simply return it for a full refund.

If you are interested in exchanging a product, please get in touch and let us know at support@naptime.com.au. Please note that the 100-night offer only applies to the mattress – the base, topper and protector are not included.

No, you do not need to keep any of the packaging. 

 

ORDERS & SHIPPING

Shipping is FREE and we deliver to most areas of Australia.

Aus-wide Metro

We are proud to offer same/next day dispatch totally FREE! Yep, free! on all Naptime orders. Under normal circumstances delivery times are usually within 1-7 business days*. Order your Naptime Mattress before 2pm on a weekday and it will dispatch the very same day. No need to worry about missing our drivers or waiting around, we have authority to leave on all items and will send you live tracking information via email. For more information please contact us. 

Aus-wide non-metro

For those dreamers outside of metro areas, delivery is also completely FREE. Delivery times are usually within 4-12 business days*. We use an express overnight service nationally to deliver our Naptime products and don’t worry, you too will receive tracking information so you can track the journey of your order. For more information please contact us. 

Outside area's

Please contact us for far rural or area's outside standard delivery zones. We handle every enquiry/sale with the highest priority to make sure we see no delays.   

Unfortunately we are not yet able to offer a service to help you set up your Naptime mattress. But you shouldn’t need it! It’s simple! Unbox, unpack and watch it expand. 

Mattress Box Sizes

  1. Single - W32cm x W32cm x L97cm
  2. King Single - W32cm x W32cm x L112cm
  3. Double - W32cm x W32cm x L142cm
  4. Queen - W32cm x W32cm x L158cm
  5. King - W32cm x W32cm x L188cm

Base Box Sizes

  1. Single – W33cm x W28cm x L181cm
  2. King Single - W38cm x W30cm x L196cm
  3. Double - W38cm x W30cm x L181cm
  4. Queen - W38cm x W30cm x L196cm
  5. King - W38cm x W36cm x L196cm

Aus-wide Metro

We are proud to offer same/next day dispatch totally FREE! Yep, free! on all Naptime orders. Delivery times are usually within 1-7 business days. Order your Naptime Mattress before 2pm on a weekday and it will dispatch the very same day. No need to worry about missing our drivers or waiting around, we have authority to leave on all items and will send you live tracking information via email. 

Aus-wide non-metro

For those dreamers outside of metro areas, delivery is also completely FREE. Delivery times are usually within 4-12 business days. We use an express overnight service nationally to deliver our Naptime products and don’t worry, you too will receive tracking information so you can track the journey of your order.

Please note: During peak season (November - January) deliveries may be delayed. 

Your purchase comes in a printed carton/package which we'll deliver to your front door.

Unfortunately no, our third party couriers are only able to deliver weekdays 9-5pm. However, they will leave the item if you are not home!

If you don’t love your new Naptime, simply contact us and return it for a full refund.

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