Frequently Asked Zz's

Naptime is a 100% Australian owned and operated, online, and retail business based on Brisbane’s bayside at Capalaba in Queensland.

Yes, we were!

Mobile Mattress was our original name when we first launched, focused on delivering high-quality mattresses directly to our customers. As we’ve grown, so has our vision. We rebranded to better reflect who we are today and the broader sleep experience we now provide.

While our name has changed, what hasn’t is our commitment to comfort, convenience, and exceptional customer service. You’ll still find the same dedicated team, the same reliable delivery, and the same focus on helping you get your best night’s sleep, just under a new name that better represents our evolution.

If you loved Mobile Mattress, you’ll feel right at home with us.

Because you’re buying straight from the designers.

When you shop with Naptime, you get exceptional value, quality you can trust, and genuine customer service from a team that knows sleep inside and out.

We specialise in one thing, sleep. Beds, mattresses, headboards and all the essentials that go with them. That’s it. We don’t sell TVs, fridges, blenders or coffee machines. And we don’t rely on flashy, once-a-year sales to offer a good deal.

By focusing purely on sleep and selling direct, we cut out the middleman, which means better prices and better service, every single day.

At Naptime, we save you time and money, no gimmicks, just great sleep.

Comfort is personal. What feels perfect for one person might not suit another.

That’s why we take the time to guide you through firmness levels, materials, support systems and features, so you can find what genuinely feels right for your body.

At Naptime, it’s not about selling you the “most popular” mattress; it’s about helping you choose the one that gives you your best night’s sleep.

Not sure where to start? Take our quick mattress quiz to get a personalised recommendation in just a few minutes.

Not always. Good support matters more than strict firmness. You want something that supports your spine in your sleeping position - whether you lie on your back, side, or stomach.

Give it time. Most people take 2 to 4 weeks for full adjustment, as your body and the mattress both settle in.

Normal. Comfort layers conform to your body, creating impressions - these are expected, not faults.

Most modern mattresses are one-sided. Flipping isn’t necessary. But rotating every three months helps spread wear and extend life. We do offer an adjustable mattress, our Naptime 2.0, designed to give you the flexibility to flip and adjust the feel over time.

No worries. It arrives compressed and needs time - up to 48 hours - to fully expand. Small rebound variance is expected.

If your item is in stock, we dispatch it the same or next business day*, so it’s on its way to you as quickly as possible.

Delivery timeframes depend on your location:
Metro QLD / NSW / VIC: 1–7 business days
Interstate / Regional areas: 3–14 business days

Once your order has been dispatched, we’ll send you a tracking number so you can follow its journey right to your door.

Please note that delivery timeframes exclude public holidays and may vary slightly during peak sale periods, but we’ll always work to get your new sleep setup to you as soon as possible.

No worries, if you’re not home, the courier will leave your item at your front door or in a secure location at your address if one is available.

Yes! Click & Collect is available.

Simply select Pick-Up at checkout and arrange a collection time with our team. You can collect your order from our Capalaba warehouse:

13/30 Smith Street, Capalaba, QLD 4157

We’ll have it ready so you can get your new sleep setup home sooner.

Not currently. Because of how we deliver, we don’t remove old ones. But we’re happy to recommend services like Airtasker or local rubbish removal.

A little care goes a long way.

Rotate your mattress every few months to promote even wear. Make sure it’s placed on a suitable, supportive base. And keep it clean and dry. We recommend using our Naptime Protector to help guard against spills and everyday wear.

These simple habits will help maintain comfort, support and longevity for years to come.

When you first unbox your mattress, you may notice a mild “new product” scent. This is completely normal with fresh materials and will dissipate as the mattress airs out. Simply remove the packaging and allow it to breathe in a well-ventilated room.

Your mattress may also take up to 24–48 hours to fully expand and settle into its intended shape and height. During this time, slight variations in feel or firmness are normal.

Give it a little time; it’s all part of the fresh-out-of-the-box process.

Our warranty covers genuine manufacturing defects - including structural faults and sagging beyond the specified threshold outlined in our warranty terms.

It’s designed to protect you against issues related to workmanship or materials under normal use, giving you added peace of mind with your purchase.

For full details, including model-specific coverage and terms, please view our Warranty page.

Warranty periods vary depending on the product, with each mattress and bedding item covered for its own specified timeframe from the date of purchase.

For exact coverage details, please refer to the individual product listing or view our Warranty page.

Our warranty doesn’t cover damage caused by misuse, accidental damage, stains, improper or unsupported bases, normal wear and tear, or general neglect.

To keep your warranty valid, we recommend using a suitable base and our Naptime protector to help maintain your mattress in the best possible condition.

Yes, during your trial period, you can request a return or exchange, provided the mattress meets our policy conditions.

For full details on eligibility and how it works, please view our Goodnight Guarantee page.

If your mattress arrives with damage or a manufacturing defect, please let us know as soon as possible.

Our team will assess the issue and arrange a repair, replacement or refund in line with our policy.