Returns & Exchanges

We know how important good sleep is. That’s why we want you to be completely happy with your Naptime mattress. Need to swap it? We make it as straightforward as possible, so nobody loses sleep.

Person wearing a white tank top and pink satin skirt touching a white mattress with 'Nexity' branding.

Goodnight Guarantee

We know that adjusting to a new mattress takes time. We ask that you sleep on your new mattress for at least 30 nights to allow your body to adapt. If you're still not loving it after those 30 nights, we'll help you find a better fit. You have up to 100 nights from delivery to request a comfort exchange. Simply keep your mattress in pristine condition by using a mattress protector throughout the trial.

Changed Your Mind?

If you’ve purchased pillows, manchester or clearance items you have up to 7 days to change your mind and request a refund. For health reasons, items must be unused and unopened. We’re happy to provide a refund, you’ll just need to organise your return shipping.

Faulty or Damaged Goods

Sometimes, things happen in transit. If your order arrives damaged or faulty, we want to know about it. Let us know what’s happened and we’ll organise a replacement, repair or refund, so you can get back to sleep sooner.

What We Can’t Accept

While we want you to be completely happy with your Naptime mattress, there are a few things we can’t offer refunds or exchanges on.

  • Mattresses that have been used without a mattress protector
  • Stained, soiled, wet or torn mattresses
  • Change of mind on custom or made-to-order products 
  • Clearance or floor stock, unless otherwise marked

What We’ll Refund

We’ll refund the mattress price (excluding the original delivery fee) provided it’s returned in its original packaging. Delivery charges are non-refundable.

Exchanges are free under the 100-Night Guarantee for eligible models.

If you’re returning by choice, return shipping costs are your responsibility.

How to Return/Exchange

Step One

Email our Support Team with your order number, reason, and photos if applicable.

Purple outline of a truck with zz for delivery

Step Two

We’ll verify eligibility and guide you through pickup or drop-off options.

Step Three

Once your mattress is returned and inspected, we’ll process your refund or send your replacement.

Why it Works

Sleep is so important to us. That’s why we want to make sure you’re totally happy and sleeping soundly. 

We understand that choosing a mattress online requires a bit of trust – and we don’t want you to lose any sleep over it.

Because when you sleep well, we can too.