100 nights.
Comfort first.
Sleep on your new Naptime Core, Flip or Cloud for at least 30 nights. If it still isn’t right, we’ll work with you to get your sleep sorted. If we can’t make it right, we’ll organise a return.
Covered.
The Goodnight Guarantee is on our three step-up models. It’s for the mattress only.
NaptimeCoreThe all-rounder. If you’re not sure, start here.Shop Core ›
100 nights
NaptimeFlipMedium firm one side, firm the other. Change your mind? Flip it.Shop Flip ›
100 nights
NaptimeCloudTop of the range. The one you tell your friends about.Shop Cloud ›
No trial
NaptimeEaseOur entry model has a lower price instead of a trial. Want 100 nights to decide?Step up to Core ›
Not covered: Naptime Ease, Last Chance mattresses, the Stay sofa bed, bed bases, headboards, manchester and toppers.
Three steps.
Real people, no call centre. We’d rather get your sleep right than take the mattress back.
- 01After 30 nights
Get in touch
Email our sleep support team. Tell us what’s not working and we’ll take it from there.
- 02We work on it together
We try to fix it
We’ll work with you to understand the issue and find a comfort solution. This may include personalised guidance or, where appropriate, a comfort adjustment.
- 03If we can’t fix it
We organise a return or exchange
If we’re unable to resolve your comfort, we’ll approve a return. Your mattress is collected by our charity partner and your refund is processed on collection, minus any delivery charge you paid (nothing is deducted if your order shipped free). Prefer a different mattress? You can exchange instead.
Quick fixes.
Sometimes it isn’t the mattress. Check these first.
Unexpected bumps?
The right support is important. Putting a new mattress on an old bed frame can cause problems. If you’ve got sagging slats, it might be time for an upgrade.
Shop beds & bases ›Sore neck?
Your new mattress works hard to support your alignment. It could be your old pillow that’s throwing you out. Pillows should help keep your neck straight, so your whole body can follow.
Shop pillows ›Good things take time
It can be normal to feel a little uncomfortable at first, especially if your body is used to a poor sleeping posture. Give it at least 30 nights and see how you feel.
Still sleeping hot?
Natural fabrics like cotton, linen and silk for your bedding and PJs help you get the most airflow.
Shop sheets ›New-mattress smell
Just like a new car, a new mattress can have a light smell at first. Keep your room well ventilated for a few days.
Still not right?
Talk to a real person on our sleep support team. We’ll help you work it out.
Contact us ›Conditions.
The full Goodnight Guarantee conditions. All claims are subject to Naptime approval.
View conditions +
- The 100-night Goodnight Guarantee period commences on the day your mattress is delivered.
- The 100-night Goodnight Guarantee applies only to the following mattresses: Naptime Core, Naptime Flip and Naptime Cloud.
- A minimum of 30 nights must pass before any comfort claim can be made. This allows adequate time for your body to adjust to your new mattress.
- Where possible, Naptime will first attempt to resolve comfort concerns through personalised guidance and support. In some cases, a comfort adjustment may be offered at Naptime's discretion.
- Returns are only approved where Naptime is unable to resolve the comfort issue through other means. A return is not guaranteed and is subject to Naptime approval.
- The Goodnight Guarantee applies only to mattresses — bed bases, headboards, manchester, and toppers are not included.
- If a return is approved, collection is arranged through our nominated charity partner. Any delivery charge you paid is not refunded. If your order shipped free, nothing is deducted.
- Refunds are processed once the mattress has been collected by our charity partner — not before.
- Instead of a refund, you can choose to exchange for a different mattress. Your original mattress is still collected by our charity partner. If the new mattress costs less than your original mattress, the difference is not refunded. If it costs more, you pay the difference.
- An exchange can only be made once. The replacement mattress does not come with a new 100-night period and cannot be exchanged or returned under the Goodnight Guarantee. Delivery for the replacement mattress is charged at our normal delivery rates.
- The Goodnight Guarantee cannot be used in conjunction with any other promotion or discount.
- To be eligible, you must use an industry-standard mattress protector for the duration of your trial. Due to health and hygiene reasons, claims cannot be processed without one.
- Your mattress will be inspected to confirm it is in a reasonable condition. The Goodnight Guarantee is void if the product has not been kept in good condition. We may ask for photos prior to arranging collection.
- If you live in a rural or remote area, you may be required to pay the delivery cost or arrange to return the mattress to our nearest courier distribution centre at your own expense.
- All claims are subject to Naptime approval.
Sleep on it.
100 nights.
Not sure which feel is right for you? Take the 60-second quiz, or see the whole range.
