Shipping policy

Delivery Made Easy

We keep delivery simple, smooth, and fuss-free, so the only thing you have to think about is what time you’re going to bed.

Your Sleep, Delivered

At Naptime, we make getting better sleep as easy as possible, right down to delivery.

We offer free standard shipping to metro areas in QLD, NSW, VIC, and SA on all orders over $499.

For orders under $499 in these metro areas, as well as for all other locations, shipping costs will be calculated at checkout based on your delivery address, so you’ll always know exactly what to expect before placing your order.

Same/Next Business Day Dispatch

In-stock items are dispatched the same or next business day*, so your new sleep setup is on its way sooner rather than later.

Please note that during peak sale periods, there may be slight delays.

What Happens On Delivery?

Your order will be delivered kerbside by our courier partner to your front ground-floor door (no stairs, lifts, or inside delivery). Deliveries are typically completed by a 1–2 person team, and you may need to be available to help carry and position the item safely.

If you’re not home at the time of delivery, the courier may leave the item at your address. Please note that once delivered, we are not responsible for theft or damage.

Click & Collect

Need your bed today? Select Pick-Up at checkout and collect your order directly from our Capalaba warehouse and showroom.

Please call ahead to confirm collection time.

Address: 13/30 Smith Street, Capalaba QLD 4157
Phone: 1300 791 170

Saturday collections are available by arrangement.


Typical Delivery Timeframes

Region

Estimated Delivery

Metro QLD / NSW / VIC

1-7 business days

Interstate / Regional

3-14 business days

Track your order anytime using the tracking number we’ll send once your item has been dispatched.

Terms You Should Know

  • Delivery timeframes exclude public holidays and may vary depending on courier schedules.

  • If you change your mind after your order has been dispatched, return shipping costs will be your responsibility.